BWoody Performance Shipping Information
Shipping & Return Policy
Billing Info:
Due to an increased amount in fraudulent activity in the car community, We are shipping to the cards confirmed billing address / PayPal confirmed shipping addresses only. No exemptions are to be made.
In order to protect us, as well as consumers against fraudulent card activity, We have enhanced our AVS & CVV filters on our online processors. These filters will notify us of any strange activity, which will cause your order to either be delayed, canceled, or the order will be shipped to your billing address. Strange activity could be anything from several failed attempts to pass AVS criteria, incorrect CVV code, and incorrect billing information.
Paypal orders may be subject to processing fees, and will only ship to the address indicated by PayPals order confirmation.
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Order cancellation may be subject to a 15-35% fee depending on the product in which was ordered, to cover processing fees and other fees applied by our vendors.
U.S. 48-SHIPPING:
DUE TO RECENT ISSUES WITH CUSTOMERS - BWOODY PERFORMANCE WILL ONLY SHIP TO BILLING ADDRESSES AND CONFIRMED PAYPAL ADDRESSES. WE APOLOGIZE FOR ANY INCONVENIENCE.
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Products are shipped via FedEx and USPS. *if you have a preference please call 443-456-3368*
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We offer expedited shipping options via FedEx Express to meet customers needs, please call 443-456-3368 / 3369 for a shipping quote.
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Smaller orders (swaybar links, catch cans, pin kits, ETC.) are shipped via USPS.
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ALL FedEx Shipments are signature required, Please be aware of this upon choosing your shipping address.
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The signature required option CANNOT be changed once the item has shipped, if this is an issue, we must address this before the item has shipped. You must call the number above. DO NOT put the request in your order notes.
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All packages are picked up from our location by the carrier between 10am - 4pm est. Monday-Friday (excluding govt. holidays)
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we issue each customer a tracking number as soon as the label is created for their shipment, each package must be scanned at the terminal for the tracking number to become active, please allow up to 24 hours for the number to become active after receiving your tracking confirmation. (in most cases they are trackable within a few hours after pickup.)
​Note: Our website offers a flat-rate shipping fee for U.S. Ground shipping only, Extra shipping rates to Hawaii and Alaska will apply.
INTERNATIONAL SHIPPING:
International shipments are shipped with USPS & DHL. (FedEx upon customer request)
Please call or email our sales department BEFORE placing your order for a shipping quote to your country.
Our website will not charge you the correct amount of shipping as our shipping rates are for U.S. based customers only.
RETURNS:
Return Merchant Authorization Number is required for all returns.
This number can be obtained by calling or emailing our customer service department: 443-456-3368 / 443-456-33639 / orders@bwoodyperformance.com
Parts shipments sent in without an RMA number may be discarded or refused and returned to sender at senders cost.
Approved RMA: We have a 14 day return policy on stocked parts, all shipping charges and restocking fees are the customers responsibility.
Refund / Store Credit WILL NOT be processed until receiving & inspecting returned item.
Be sure to pack parts securely upon returning, damaged items will not be accepted. We recommend insuring all return shipments.
Return the product after receiving the RMA number within 10 days to:
BWoody Performance
1301 Continental Dr.
Suite 103
Abingdon, Md. 21009
Additional information:
BWP Automotive concepts assumes no liability for customers purchasing the incorrect parts for vehicles due to not reading product descriptions - NO RETURNS accepted in this case. No exemptions.
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Order cancellation may be subject to a 15-35% fee depending on the product in which was ordered, to cover processing fees and other fees applied by our vendors.
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25% restocking fee on standard (stocked) parts.
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35% restocking fee on non-stocked parts. (includes back ordered parts)
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Customer responsible for return shipping costs.
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No Shipping refund on returned parts. (If customer received free shipping, this will be deducted from refund total)
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All Brand items other than BWoody Performance are considered "Non-Stocked parts"
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No return or refund on special ordered parts/ packages. (Includes upgraded bushings)
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No return on products with upgraded bushings of any kind, as delrin is pressed into the part- it cannot be removed. (Special Ordered)
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Adjustable items are considered special ordered parts. (Special Ordered)
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No return on powder coated items unless they are powder coated with the parts standard color. (wrinkle black, silver)
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Absolutely no refund on custom powder coated items. (Special Ordered)
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Powdercoat is NOT a match for OE paint.
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No return on Tools (Crank pinning kits, pulley tools, etc.)
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No return or refund on electrical items or Tuning Packages. (Special Ordered)
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Absolutely no returns, exchanges or refunds on installed parts.
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BWP Automotive concepts accepts no liability for parts installed incorrectly.
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BWP Automotive concepts accepts no liability for customers installation costs at shops other than BWoody Performance. Customers responsibility to verify parts before installation as fitment may vary.
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Please EMAIL US for our complete Return Policy.
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